Responsible Gaming

Responsible gaming at Goldens Crown on goldenscrown-au.com is based on a conscious, informed and balanced approach to online gambling. Gambling should remain a form of entertainment, never a way to solve financial or personal problems. This page explains the risks of gambling, the tools available to control your activity, and where to seek independent help in Australia and internationally. While Hollycorn N.V., the operator of Goldens Crown, is licensed in Curaçao and is not licensed in Australia, it recognises its duty of care to users who access its services. If you choose to play despite the Australian regulatory position, you are encouraged to use all available protection tools and to contact [email protected] whenever you need assistance in managing your gambling.

Risk Awareness

Gambling carries financial and psychological risks. Being aware of early warning signs can help you act before gambling becomes harmful. Problem gambling can develop gradually and may not be obvious at first, especially in online environments where play is continuous and private.

Common warning signs

• Preoccupation with gambling: Frequently thinking about Goldens Crown, planning the next session or chasing previous losses.
• Increasing stakes: Gradually raising bet sizes or deposits to feel the same excitement or to "win back" money.
• Loss of control: Difficulty stopping when a session or budget limit is reached; ignoring time or money boundaries you previously set.
• Gambling with essential funds: Using money needed for rent, bills, food or debts to continue playing.
• Borrowing or selling items: Taking loans, using credit cards excessively, or selling possessions to finance gambling.
• Hiding behaviour: Lying to family or friends about how much time or money you spend on the site, or gambling in secret.
• Mood and health changes: Irritability, anxiety, insomnia, reduced performance at work or study linked to gambling.

Self-assessment checklist

Consider the statements below. If you answer "yes" to several, your gambling may be risky and you should seek support or use the tools described on this page.

• Do you often gamble longer than you planned when you log in to Goldens Crown?
• Do you gamble to escape stress, sadness, loneliness, or other problems?
• Have you ever tried to recover losses by continuing to gamble ("chasing losses")?
• Have friends or family expressed concern about your gambling or related finances?
• Have you lied about the amount of time or money you spend on goldenscrown-au.com?
• Have you missed work, study or important obligations because of gambling?
• Would it be difficult for you to stop gambling for one month?

Important: This self-check is informative only and does not replace professional diagnosis. If you are worried about your answers, please use the limits and self-exclusion tools described below and contact an Australian helpline or another professional service.

Regional compliance note (AU): Under the Interactive Gambling Act 2001, it is illegal for unlicensed operators to offer most online gambling services to persons in Australia. It is not a criminal offence for individuals in Australia to access such services, but the absence of local licensing limits the protections and dispute resolution mechanisms available to you. This makes personal risk awareness and use of self-protection tools especially important.

Limits & Tools

To support responsible play, you should set clear financial and time boundaries before you start gambling and regularly review them. While specific interface labels may change over time, the principles below apply to the use of limit tools on goldenscrown-au.com.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Goldens Crown account using your username and password.
2. Navigate to responsible gaming: Go to the "My Account" or "Profile" area and locate the section usually named "Responsible Gaming", "Player Limits" or similar.
3. Select deposit limits: Choose the option "Deposit Limits" or "Limit your deposits". You may see fields for daily, weekly and monthly caps.
4. Set numerical amounts:
   • Decide how much you can afford to lose without affecting essential living costs.
   • Enter concrete figures, for example:
     • Daily limit: AUD 50
     • Weekly limit: AUD 150
     • Monthly limit: AUD 400
   • Ensure the total of all your gambling activity across sites remains within your overall personal budget.
5. Confirm and save: Click "Save", "Confirm" or similar. The system will apply the lowest relevant limit when processing future deposits.
6. Changes and cool-off:
   • Lowering limits should take effect immediately or as soon as technically possible.
   • Raising limits, where allowed, should be subject to a cooling-off period (for example, 24 hours or more) during which you can reconsider the change.

Protective clause: If you believe your deposit limits have not been applied correctly, you should stop playing immediately and contact [email protected] with screenshots and details. Because Goldens Crown is not licensed in Australia, external enforcement by Australian regulators may not be available; therefore your proactive use of limits and prompt complaints are essential.

Time limits and session control

• Session timers: In the "Responsible Gaming" section, look for "Session Limit" or "Time Limit". Set the maximum time (for example, 30, 60 or 120 minutes) you wish to stay logged in and playing in one continuous session.
• Reality checks: Enable periodic on-screen reminders (e.g., every 30 or 60 minutes) that display how long you have been playing and your net result. Use these prompts to decide consciously whether to log out.
• Manual time budgeting: Even if an automated timer is not available, you can set alarms on your phone or computer and commit to logging out when the alarm sounds.

Short breaks ("Time-Out")

1. Open time-out settings: Within "Responsible Gaming", locate an option such as "Take a Break", "Cool-off" or "Time-Out".
2. Select duration: Choose a predefined pause period, for example:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the description carefully. During the time-out:
   • You should not be able to place bets or deposits.
   • You may or may not retain access to your account information; functionality may be limited.
4. Complete current obligations: Before starting a time-out, consider whether you need to request a withdrawal of any remaining balance.
5. Activate the break: Click "Confirm", "Apply Time-Out" or similar. Log out and avoid visiting gambling or related sites during the chosen period.

Advisory note: If you feel that a 24 - 72 hour time-out is not sufficient to control your gambling behaviour, you should consider a longer self-exclusion period, as described in the next section, and contact a professional support service in Australia.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for situations where you feel unable to control your gambling. It restricts access to your Goldens Crown account for a defined period or permanently.

How to request temporary or permanent blocking

1. Access the self-exclusion option:
   • Log in and open "My Account" or "Profile".
   • Go to "Responsible Gaming" and select "Self-Exclusion", "Exclusion" or a similar label.
   • If you cannot find this section, contact [email protected] and clearly state that you wish to self-exclude.
2. Choose the exclusion period:
   • Fixed-term exclusion, for example:
     • 6 months
     • 1 year
     • 2 - 5 years
   • Lifetime (permanent) exclusion, intended for players who no longer wish to gamble on goldenscrown-au.com at any time in the future.
3. Confirm your decision:
   • Read the terms of self-exclusion carefully.
   • Tick any required confirmation boxes and click "Confirm", "Exclude Me" or similar.
   • The operator may request confirmation by e-mail from the address registered to your account.
4. Support contact:
   • Send a clear e-mail to [email protected] with subject "Self-Exclusion Request".
   • Include your full name, registered e-mail address, approximate date of registration, and the exclusion period you request (for example, 6 months, 1 year or lifetime).

Consequences of self-exclusion

• Account access: You will not be permitted to log in or place any bets for the duration of the self-exclusion. Attempts to create new accounts are contrary to the intention of self-exclusion and should be avoided.
• Deposits and bonuses: You should not be able to make new deposits or receive bonuses. Any promotional communication should cease as soon as reasonably practicable.
• Remaining balance and withdrawals:
  • Where technically and legally possible, any withdrawable balance on your account should be paid out to you in accordance with the operator's general terms.
  • If your identity or payment details require verification before withdrawal, you must complete this process; otherwise, funds may remain pending until verification is complete.
• Irreversibility during the period: Self-exclusion is generally intended to be binding for the chosen period. Requests to shorten or cancel an exclusion are normally not accepted, especially for timeframes of 6 months or more.
• After the period ends:
  • Access may remain blocked until you explicitly request reactivation, or it may be restored automatically depending on the operator's policy.
  • If you consider returning to gambling, reassess your financial situation and emotional state and seek professional advice first.

Legal and regulatory note for AU players: Goldens Crown is operated by Hollycorn N.V. under a Curaçao licence (8048/JAZ2019-015) and is not included in the Australian Communications and Media Authority's (ACMA) register of licensed interactive gambling providers. ACMA has issued blocking orders against associated domains. As a result, local statutory self-exclusion registers for licensed Australian services do not cover this site. Your self-exclusion request to goldenscrown-au.com is therefore a private arrangement with an offshore operator and does not extend to other websites unless you register separately with third-party blocking or exclusion tools mentioned in the "Support Resources" section.

Support Resources

Independent professional help is available if you are concerned about your gambling or the gambling of someone close to you. The services listed below operate separately from Goldens Crown and can offer confidential advice, counselling and crisis support.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Services: Telephone counselling, online chat, e-mail support, self-help tools.
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to interpreter services on request.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Services: Crisis support and suicide prevention, including issues triggered or worsened by gambling-related harm.
  • Hours: 24/7 phone support; online chat available during advertised hours.
  • Languages: English, with options for translation services.
• State and territory services
  • Each Australian state and territory funds local gambling counselling and financial counselling services. Contact Gambling Help Online to find specific services in your region.

Confidentiality note: Calls and online contacts with the above services are generally confidential and can often be made anonymously. They are independent from goldenscrown-au.com and will not share your details with the operator.

International support organisations

National and regional self-exclusion schemes

• United Kingdom - GAMSTOP
  • Website: www.gamstop.co.uk
  • Allows UK residents to self-exclude from all licensed online gambling sites participating in the scheme for 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via www.ordenacionjuego.es
  • National register that prevents registered persons from accessing licensed gambling services in Spain.
• Other jurisdictions: Many countries and regions maintain their own exclusion registers. If you reside or travel outside Australia, consult the relevant local regulator or responsible gambling body.

Important for AU users: The above national schemes generally apply to operators licensed in those jurisdictions. They do not automatically cover offshore operators like Goldens Crown, but they may still help reduce your exposure to other gambling sites.

Blocking applications and technical tools

• Gamban - Software that blocks access to a wide range of gambling sites and apps.
  • Website: www.gamban.com
  • Available on multiple devices; subscription-based.
• BetBlocker - Free gambling-blocking software.
  • Website: www.betblocker.org
  • Allows users to restrict access to gambling for chosen periods, including long-term or permanent options.
• Device-level controls: Many mobile operating systems and routers offer parental or content filters that can be configured to restrict gambling content.

Family support resources

• Gambling Help Online (Australia) - For family and friends: Information and dedicated pages for people affected by someone else's gambling.
• Gam-Anon: International fellowship for families and friends of problem gamblers.
  • Website: www.gam-anon.org
• Online forums and peer support:
  • Gambling Help Online forums for Australians.
  • Gambling Therapy forums for international users.

Confidentiality and professional help: All listed services operate independently of Hollycorn N.V. and Libergos Limited. They do not share personal data with goldenscrown-au.com. You can contact them even if you are not ready to change your gambling behaviour but wish to understand your options.

Help for Family

Gambling problems can significantly affect partners, children, relatives and friends. If you are worried about someone who uses goldenscrown-au.com or other gambling sites, your safety and wellbeing are also important.

How to start the conversation

• Prepare yourself: Learn basic information about problem gambling from trusted sources such as Gambling Help Online so you can recognise signs and understand common reactions.
• Choose the right time and place: Have the conversation in a calm, private setting where both of you have enough time to talk without interruption.
• Use non-judgemental language: Focus on how you feel and what you observe rather than accusing or blaming. For example: "I feel worried when I see bills unpaid while money is spent on gambling."
• Listen actively: Allow the person to explain their perspective. Avoid arguments about exact amounts lost; instead, focus on harm and possible solutions.
• Encourage, do not control: You cannot force someone to stop gambling, but you can support them in seeking help and using tools such as self-exclusion or blocking software.

Getting them engaged in support

• Suggest calling the Australian National Gambling Helpline (1800 858 858) together or visiting Gambling Help Online to explore options.
• Offer to help with practical steps, such as filling in online self-exclusion forms or installing blocking apps like Gamban or BetBlocker.
• Encourage them to speak with a GP or mental health professional who is experienced in addiction or impulse control disorders.
• Remind them that seeking help is confidential and does not mean they are "weak"; problem gambling is recognised as a health issue.

Support for yourself as a family member

• Family support groups and forums:
  • Use the family and friends resources at Gambling Help Online.
  • Participate in Gam-Anon meetings (where available) or online groups such as the Gambling Therapy forums.
• Professional counselling: Consider talking with a psychotherapist, counsellor or financial counsellor who understands gambling-related harm. Many Australian services offer free or low-cost sessions for affected others.
• Safety and boundaries:
  • Protect joint finances where possible (for example, separate bank accounts, adjusting access to credit cards).
  • Seek legal or financial advice if gambling has created debts or risk to shared assets.
  • If you ever feel threatened or unsafe, contact emergency services or a crisis line such as Lifeline (13 11 14).

Next steps: You may wish to document gambling-related incidents (dates, amounts, effects) to discuss with counsellors or financial advisors. Remember that you are entitled to support regardless of whether the gambler chooses to seek help.

Operator's Commitment

Goldens Crown, operated by Hollycorn N.V. from Curaçao with payment services provided by Libergos Limited in Cyprus, acknowledges that responsible gambling is a shared responsibility between the operator and the player. Although the service is not licensed in Australia and is subject to ACMA enforcement actions, the operator aims to implement reasonable measures to reduce gambling-related harm within the limits of its offshore licence and technical capabilities.

Internal risk checks and behaviour monitoring

• Behaviour analysis: The operator may use automated systems to review account activity for indicators such as:
  • Very frequent deposits within short timeframes.
  • Rapid increases in stakes or deposit amounts.
  • Extended continuous play sessions without breaks.
  • Repeated failed deposit attempts or use of multiple payment methods.
• Warning messages:
  • When certain thresholds are met, the system may display on-screen notifications encouraging you to set or adjust limits, take a break, or review your gambling behaviour.
  • Reality-check messages may summarise session duration and net results, prompting you to log out if necessary.
• Restrictions and account reviews:
  • In cases of significant concern, the operator may temporarily freeze some account functions (for example, further deposits) while it contacts you.
  • Additional verification or checks may be requested to ensure that gambling is not funded by unaffordable or unlawful sources.

When support may contact you

• Risk pattern detection: If internal monitoring identifies behaviour patterns consistent with potential gambling harm, customer support may proactively contact you using your registered e-mail address.
• Purpose of contact:
  • To provide information about responsible gaming tools such as deposit limits, time-outs and self-exclusion.
  • To suggest contacting professional support services, especially if you indicate distress, financial hardship or loss of control.
  • To clarify whether certain transactions or patterns are intentional and affordable.
• Voluntary cooperation:
  • You may be invited, but not forced, to set stricter limits, extend a time-out or apply self-exclusion.
  • In extreme circumstances, the operator may impose restrictions even without your consent if it reasonably believes that continued gambling poses a serious risk.

Transparency and limitations: As an offshore operator licensed in Curaçao, Hollycorn N.V. is not supervised by Australian regulators in relation to consumer protection standards and is not obliged to publish financial statements. Dispute resolution and enforcement may therefore be more limited than with an Australian-licensed provider. Players are strongly advised to exercise particular caution, set conservative limits, and prioritise contact with local support services in Australia.

Updates

Responsible gaming practices, regulatory requirements and available tools may change over time. Goldens Crown on goldenscrown-au.com may update this page to reflect:

• Changes in internal responsible gaming procedures and limit options.
• Updates to contact details for support services and helplines in Australia and internationally.
• Amendments to relevant laws, regulations or guidelines in Curaçao, Australia or other applicable jurisdictions.

How you will be notified of changes:

• E-mail: Where appropriate, the operator may send a notice to your registered e-mail address summarising material changes to responsible gaming policies.
• On-site notifications: Important updates may be displayed via banners, pop-up messages or notices in the "Responsible Gaming", "Terms and Conditions" or "My Account" sections.
• Document review: You are encouraged to review this page and the general terms of use regularly to ensure that you remain informed.

Last updated: 6 November 2026

Contact & Feedback

If you have questions, concerns or suggestions about responsible gaming at Goldens Crown, or if you wish to request support in managing your gambling, you can contact the operator as follows:

• E-mail (Responsible Gaming and Support): [email protected]
  • Use this address for:
    • Requests to set, modify or clarify account limits.
    • Time-out or self-exclusion requests (please clearly state your desired exclusion period).
    • Reporting suspected problem gambling behaviour and asking for assistance.
    • Feedback on the clarity or effectiveness of responsible gaming measures.
• Online feedback form:
  • Where available in the "Contact Us" or "Responsible Gaming" section of goldenscrown-au.com, you may complete a form providing:
    • Your name and registered e-mail address.
    • Your account ID (if applicable).
    • The nature of your request (for example, "self-exclusion", "limit change", "information request").
    • Any additional information that may help support staff understand your situation.
  • If no dedicated form is available, please use the above e-mail address.

Availability and response: While specific response times may vary, the operator aims to review responsible gaming-related requests as a priority and to apply protective measures, such as self-exclusion, as soon as reasonably practicable after verifying your identity and instructions.

Important disclaimer for Australian users: Because Goldens Crown is not licensed in Australia and is subject to ACMA blocking orders, Australian regulatory bodies may not be able to resolve disputes arising from your use of goldenscrown-au.com. For urgent emotional, financial or safety concerns, contact Australian support services directly (e.g., 1800 858 858 or 13 11 14) rather than relying solely on the operator's internal processes.