Terms & Conditions

These Terms govern your relationship with the operator of the website available at https://goldenscrown-au.com (the "Website"). By accessing or using the services offered through the Website, you agree to be bound by these Terms as amended from time to time. If you do not agree, you must not use the Website or any related services. These Terms are effective from 1 January 2026 and replace all prior versions pertaining to Goldens Crown in connection with goldenscrown-au.com.

Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• Operator means Hollycorn N.V., a private limited liability company incorporated under the laws of Curaçao, registration number 144359, with its registered and head office at Heelsumstraat 51, E-Commerce Park, Curaçao, and any authorised subsidiary or agent acting on its behalf in relation to the Website, including Libergos Limited (HE 371971, Cyprus) in its role as payment processor.
• Website means the online gambling site accessible via https://goldenscrown-au.com and any associated subdomains, mobile versions, or mirror domains used by the Operator in connection with the brand Goldens Crown and Goldens Crown.
• Services means all products and services offered on or through the Website, including but not limited to casino games, pokies, table games, live dealer games, promotions, bonuses, account facilities and payment processing.
• User means any natural person who accesses the Website, with or without creating an Account.
• Player means a User who has successfully registered and maintains an active Account with the Operator and places Bets or Wagers using real or bonus funds.
• Account means a uniquely identifiable account opened and maintained by a Player with the Operator for the purpose of accessing the Services.
• Bet or Wager means any sum of money (including real money and, where applicable, bonus funds) staked by a Player on the outcome of any game or event offered through the Website.
• Bonus means any promotional value, free spins, bonus funds, cashback, tournament prize or similar incentive credited to a Player's Account subject to specific terms and wagering or playthrough requirements.
• Real Money Balance means the portion of funds in a Player's Account that originates from deposits and winnings derived from such deposits and is withdrawable subject to these Terms.
• Bonus Balance means any part of a Player's Account balance attributed to Bonuses and related winnings that are subject to wagering or other conditions prior to withdrawal.
• KYC (Know Your Customer) means the identification, verification and due diligence procedures the Operator applies to Players, including the collection of documents and information to comply with anti-money laundering (AML), counter-terrorism financing (CTF) and other regulatory obligations.
• Restricted Jurisdiction means any country or territory in which the offering of the Services by the Operator, or the use of the Services by the Player, is prohibited by law or subject to local licensing requirements not held by the Operator, which includes Australia in respect of the provision of interactive gambling services.
• AU or Australia means the Commonwealth of Australia and its states and territories, together with all applicable federal and state legislation, including the Interactive Gambling Act 2001 (Cth) and the National Consumer Protection Framework for Online Wagering.
• ACMA means the Australian Communications and Media Authority or any successor regulatory entity vested with oversight of interactive gambling services in Australia.
• Dispute means any complaint, claim or disagreement between a Player and the Operator arising from or related to these Terms, the Website or the Services.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may register an Account only if you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. By creating an Account, you expressly warrant that you meet this requirement.
• Jurisdictional restrictions: The Operator is licensed in Curaçao under licence number 8048/JAZ2019-015 (issued by Antillephone N.V.) and does not hold an Australian licence. The ACMA has identified offerings associated with Hollycorn N.V. as illegal to offer in Australia. It is your responsibility to ensure that accessing the Website and using the Services is lawful in your jurisdiction. The Operator does not permit registration from any Restricted Jurisdiction where such registration would be unlawful.

Account Creation Process

1. Registration form: To open an Account, you must complete the registration form on the Website, providing at least:
   • full legal name;
   • date of birth;
   • country of residence;
   • valid email address;
   • chosen username and password; and
   • any other information requested by the Operator.
2. Email verification: The Operator may require you to verify your email address by following a link or code sent to the email address supplied. Access to certain Services may be denied until verification is completed.
3. Single account rule: You are permitted to hold only one Account on the Website. Creating multiple Accounts (including "duplicate", "multi" or "fake" Accounts) is strictly prohibited and may lead to closure of all related Accounts and forfeiture of bonuses and winnings.

KYC and Verification

1. Mandatory verification: The Operator may, at any time and in its sole discretion, request KYC documents to verify your identity, age, place of residence, source of funds and payment methods. This may include:
   • valid government-issued photo ID (passport, driver's licence or national ID card);
   • proof of address (utility bill, bank statement, government letter, generally not older than three months);
   • proof of ownership of payment instruments (redacted bank or card statement, e-wallet screenshot); and
   • additional documents reasonably required under AML/CTF standards.
2. Timing and consequences: The Operator may suspend your Account, freeze balances and withhold withdrawals until satisfactory completion of KYC. Failure to provide documents, provision of false or misleading information, or suspicion of fraud or regulatory risk may result in Account closure and reporting to relevant authorities.

User Obligations

• Accuracy of data: You must ensure that all information provided during registration and throughout the relationship with the Operator is accurate, complete and kept up to date. You must promptly update any changes, including address, email, or payment details.
• Password security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not disclose your password or allow any third party to use your Account. The Operator is entitled to assume that any activity under your username and password is performed by you.
• Unauthorised access: You must notify the Operator immediately at [email protected] if you suspect unauthorised access or any breach of security. Until such notice is received and acknowledged, the Operator shall not be liable for losses arising from unauthorised use of your Account.
• Prohibited use: You agree not to use the Website or Services for any unlawful or fraudulent purpose, including money laundering, terrorist financing, or in contravention of the laws of Australia or any other jurisdiction where you reside or access the Services.

Betting & Gameplay Rules

General Rules of Play

• Game rules: Each game, including pokies, table games and live dealer games, is governed by its specific rules and payout tables, which are either displayed within the game interface or otherwise accessible on the Website. By placing a Bet you confirm that you have read, understood and accepted those rules.
• Randomness and fairness: The Operator uses software supplied by certified providers (including SoftSwiss and BGaming, which hold independent testing certifications such as iTech Labs and BMM Testlabs) to ensure that game outcomes are determined by certified random number generators or equivalent methods. Notwithstanding this, the Operator remains the final arbiter of game outcomes as recorded on its servers.

Placing Bets

1. Bet limits: Each game or table specifies minimum and maximum Bet amounts. You may not place Bets below the minimum or above the maximum applicable limit. The Operator may adjust Bet limits at any time without prior notice.
2. Available balance: You may only place Bets using funds available in your Account balance (Real Money Balance or, where permitted, Bonus Balance). Attempting to place Bets without sufficient funds is not permitted and such Bets will not be accepted.
3. Bet confirmation: A Bet is considered accepted once it has been processed and recorded on the Operator's servers. The time of acceptance is that recorded by the Operator's system, not the time on your device.

Modification and Cancellation of Bets

• Player-initiated cancellation: Once a Bet has been accepted by the Operator's system, it cannot ordinarily be cancelled or modified by the Player. You are responsible for ensuring the accuracy of your Bets before confirming them.
• Operator-initiated voiding: The Operator may cancel, void or adjust a Bet or series of Bets if:
  • a technical malfunction affects the display or outcome of a game;
  • games or odds are offered or settled in error (including obvious errors or misprints);
  • there is reasonable suspicion of fraud, collusion, advantage play or other prohibited conduct; or
  • required to do so by a regulator or under applicable law.
  In such cases, the Operator may declare the Bet void and, where appropriate, return the original stake to the Player's Real Money Balance.

Conduct in Live Casino and Chats

• Respectful behaviour: You must behave respectfully towards dealers, other Players and staff. Insults, harassment, threats, hate speech, obscene content, and any other abusive or discriminatory behaviour are strictly prohibited.
• No collusion or cheating: You must not collude with other Players, use automated tools, bots or scripts, exploit bugs or glitches, or engage in any form of cheating or unfair advantage play.
• Language standards: The Operator reserves the right to restrict permitted languages in chat and to moderate or remove content that is offensive, promotional, spam-like or unrelated to gameplay.
• Sanctions: Breach of conduct rules may lead to chat bans, game session termination, cancellation of Bets, forfeiture of winnings and, in serious or repeated cases, suspension or closure of your Account.

Bonus Terms

Activation of Bonuses

• Eligibility: Bonuses, including welcome offers, reloads, free spins, cashback and tournaments, may be offered at the Operator's discretion and may be subject to individual eligibility criteria (e.g. new customers, specific countries not being Restricted Jurisdictions, minimum deposits).
• Bonus codes and opt-in: Certain promotions require entering a bonus code or explicitly opting in via the Website. Failure to enter the correct code or opt-in within the promotional period may result in non-crediting of the Bonus.
• Bonus crediting: Unless otherwise specified, Bonuses are credited after qualifying criteria (such as a minimum deposit) are met. The Operator reserves the right to withhold or withdraw any Bonus where it reasonably suspects breach of these Terms or abuse of the promotion.

Wagering Requirements and Timeframes

1. Standard wagering: Unless promoted differently, Bonuses and related winnings are subject to wagering requirements (e.g. 40x the bonus amount) before they can be transferred from Bonus Balance to Real Money Balance and made available for withdrawal.
2. Contribution of games: Different games may contribute differently to wagering requirements. For example:
   • pokies/slots: up to 100% contribution;
   • table games and live casino: lower or 0% contribution;
   • certain games: completely excluded from wagering.
   The exact contribution table is specified in each promotion or on the Website's bonus rules page.
   • Time limits: Bonuses may carry expiry dates or time limits (e.g. 7 or 14 days from crediting). Failure to meet wagering requirements within the specified timeframe may result in the forfeiture of the Bonus and any associated winnings. Timeframes for promotions active in 2025 will, unless specifically stated otherwise, not extend beyond 2026.

Prohibited Games and Actions

• Restricted games: The Operator may designate certain games or categories as excluded from Bonus play. Placing Bets on such games using Bonus funds may result in removal of the Bonus and associated winnings.
• Irregular play: The following, without limitation, may be considered bonus abuse or irregular play:
  • placing single Bets that exceed a maximum bet limit defined for Bonus play;
  • hedging Bets or low-risk wagering strategies designed primarily to clear wagering requirements;
  • using strategies that delay play outcomes (e.g. saving "free spins" for later to use after wagering real funds) contrary to stated rules;
  • colluding with other Players to abuse promotions.
  In cases of suspected abuse, the Operator may remove the Bonus, confiscate Bonus winnings and close the Account.

Combining Promotions

• Non-stacking rule: Unless explicitly permitted, only one active Bonus or promotion may apply to your Account at any given time. Attempting to combine multiple promotions in a manner not authorised in their specific terms is prohibited.
• Order of wagering: Generally, Bonus funds are wagered before Real Money Balance, or as otherwise indicated in the particular promotion. The Website will display your current active Bonus and wagering progress.

Payments & Withdrawals

Deposit Methods and Limits

• Payment methods: The Operator, via Hollycorn N.V. and its payment processing subsidiary Libergos Limited (Cyprus), may support deposits through:
  • credit and debit cards;
  • e-wallets and online payment systems;
  • bank transfers; and
  • selected cryptocurrencies, where legally permitted.
  The availability of methods depends on your location and on third-party providers.
  • Deposit limits: Minimum and maximum deposit limits apply and are displayed on the Website or in the cashier section. The Operator may adjust these limits, including implementing individual limits, in line with risk management and responsible gambling policies.
  • Fees: The Operator endeavours not to charge deposit fees. However, third-party providers or your bank may impose their own charges, currency conversion fees or transaction limits, for which the Operator is not responsible.

  Withdrawals

  1. Withdrawal methods: Withdrawals are generally processed using the same method and, where possible, the same payment instrument used for deposits, subject to technical and regulatory constraints. Alternative methods may be offered in compliance with AML/CTF obligations.
  2. Processing times: The Operator aims to review and process withdrawal requests within a reasonable timeframe (e.g. 0 - 3 business days) after all required verifications are completed. Actual receipt times depend on your chosen payment method and financial institution.
  3. Verification conditions: The Operator may require you to complete KYC procedures prior to processing withdrawals, regardless of whether such procedures were completed at registration. Failure to satisfy verification may lead to cancellation or delay of withdrawal requests.
  4. Withdrawal limits: Daily, weekly or monthly maximum withdrawal limits may apply and are set out on the Website or in the cashier section. Large withdrawals may be paid in instalments in accordance with such limits and internal policies.

  Refunds, Chargebacks and Bonus Reversals

  • Refund policy: Bets placed and accepted cannot ordinarily be cancelled or refunded. In exceptional circumstances (e.g. technical failures resulting in void Bets), the Operator may, at its discretion, refund stakes to the Player's Account.
  • Chargebacks: Initiating a chargeback or disputing a transaction with a payment provider without legitimate reason constitutes breach of these Terms. The Operator may:
    • reclaim Bonuses and winnings associated with the disputed deposit;
    • charge administrative processing fees; and
    • close or suspend the Account and report the incident to payment providers and relevant authorities.
  • Bonus-related funds: If a Bonus is revoked or cancelled due to breach of the Bonus Terms, bonus funds and associated winnings may be removed from the Account. Real Money Balance will generally remain, except where obtained through fraudulent conduct.

  Limitation of Liability

  Operator's Obligations

  • Service provision: The Operator will use reasonable care and skill to:
    • provide access to the Website and Services;
    • ensure that game results are generated and recorded accurately; and
    • maintain appropriate security measures to protect your Account and data in accordance with the Privacy Policy and applicable standards.
  • Fairness: The Operator endeavours to ensure that games offered on the Website operate in accordance with their published rules and, where applicable, the certifications of independent testing labs. In the event of inconsistencies, the Operator's server records shall prevail.

  Exclusions of Liability

  • Technical failures: The Operator is not liable for:
    • interruptions, delays or failures caused by internet, network or telecommunication issues beyond its reasonable control;
    • hardware, software or device malfunctions on your side;
    • bugs or defects in third-party software or services, provided the Operator acts reasonably to correct or mitigate known issues.
  • Errors in information: While the Operator endeavours to ensure that information on the Website is accurate and up to date, it gives no warranty as to completeness or accuracy and is not responsible for typographical errors, obvious pricing or odds errors, or outdated content, provided that such errors are corrected within a reasonable period after discovery.
  • Indirect losses: To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, consequential or special losses or damages, including loss of profits, business, data, goodwill or reputation, arising out of or in connection with the use of the Website or Services.

  Limitation of Compensation

  • Maximum liability: Without prejudice to the exclusions set out above, the Operator's total aggregate liability to you in respect of any particular Bet, game, transaction or incident shall not exceed:
    • the amount of the Bet or Wager placed by you on the relevant game or transaction; or
    • where the claim does not relate to a specific Bet, the lesser of (i) AUD 1,000 or (ii) the amount of Real Money Balance in your Account at the time of the incident.
  • Non-excludable rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including any mandatory rights you may have under the law of your country of residence.

  Intellectual Property Rights

  Ownership of Content and Software

  • Proprietary rights: All content and materials on the Website, including but not limited to logos, trademarks, trade names (including Goldens Crown and goldenscrown-au.com), graphics, text, interfaces, software, underlying code, game titles, audio-visual elements and data compilations, are owned by the Operator, its licensors, software providers or other third parties and are protected by copyright, trademark and other intellectual property laws.
  • Limited licence: Subject to your compliance with these Terms, the Operator grants you a non-exclusive, non-transferable, revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only.

  Restrictions

  • Prohibited uses: You must not, without prior written consent of the Operator:
    • copy, reproduce, distribute, modify, adapt, translate, publicly display, perform, decompile, reverse engineer or disassemble any part of the Website, software or content, except as expressly permitted by applicable law;
    • use any automated tool (such as bots, spiders or scrapers) to access or interact with the Website;
    • remove, alter or obscure any copyright, trademark or other proprietary notices on the Website.
  • Third-party marks: All third-party names, trademarks and logos (including those of software providers, payment processors or certification bodies) are used for identification only and remain the property of their respective owners.

  Privacy & Data Protection

  All personal data collected and processed by the Operator in connection with Goldens Crown and the Website at goldenscrown-au.com is handled in accordance with the Operator's Privacy Policy as published on the Website and as updated from time to time up to and including 2026.

  • Your use of the Services signifies your acknowledgment that:
    • the Operator may collect, use, store and share your data for purposes including account management, KYC, AML/CTF compliance, payment processing, fraud prevention, regulatory reporting and marketing (where permitted); and
    • your data may be processed in jurisdictions outside your country of residence (including Curaçao and Cyprus), subject to appropriate safeguards where applicable.
  • In case of any inconsistency between these Terms and the Privacy Policy in relation to data processing, the Privacy Policy shall prevail to the extent of the inconsistency.

  Changes to Terms

  Amendment Procedure

  • Right to amend: The Operator may amend, update or replace these Terms at any time to reflect changes in legal, regulatory, technical or business requirements, including developments in Australian law or ACMA enforcement practices.
  • Notice of changes: Material changes will be communicated through one or more of the following:
    • posting the updated Terms on the Website with a revised "effective date";
    • displaying a prominent banner or pop-up notification on the Website; and/or
    • sending notice by email to the address registered in your Account.

  Acceptance and Discontinuation

  • Deemed consent: Continued use of the Website or Services after changes become effective constitutes your acceptance of the updated Terms.
  • If you disagree: If you do not agree with any amendment, you must:
    • stop using the Website and Services; and
    • contact [email protected] to request closure of your Account and withdrawal of any remaining Real Money Balance, subject to these Terms and completion of verification procedures.

  Termination & Suspension

  Operator's Right to Suspend or Terminate

  • Grounds: The Operator may suspend or close your Account (with or without prior notice) if:
    • you breach these Terms, including Bonus or gameplay rules;
    • you provide false, incomplete or misleading information during registration or KYC;
    • you are suspected of fraud, money laundering, terrorist financing or other criminal conduct;
    • you are located in, or using the Services from, a Restricted Jurisdiction (including Australia) in circumstances that create material regulatory risk for the Operator, particularly in light of ACMA blocking orders;
    • the Operator is required to do so by law, a court order or a regulatory authority; or
    • the Operator decides, for risk management or business reasons, to discontinue providing Services to you.

  Player's Right to Close Account

  • Voluntary closure: You may close your Account at any time by contacting customer support at [email protected]. The Operator may ask you to complete verification checks before processing closure and any outstanding withdrawals.
  • Remaining funds: Upon closure, any remaining Real Money Balance (excluding any amounts subject to investigation or obtained in breach of these Terms) will be returned to you using an appropriate payment method, subject to applicable withdrawal limits and fees.

  Effect of Termination

  • Consequences: Upon suspension or closure:
    • your right to use the Services ceases immediately;
    • any active Bonuses may be cancelled, and Bonus Balances may be forfeited;
    • pending Bets may be settled or voided at the Operator's discretion, subject to applicable rules and regulatory requirements.
  • Record keeping: The Operator may retain records and information relating to your Account for the period required by law or for legitimate business purposes, including AML/CTF compliance and dispute resolution.

  Governing Law & Jurisdiction

  Applicable Law

  • Primary governing law: These Terms, and any contractual relationship between you and the Operator, are governed by and construed in accordance with the laws of Curaçao, without regard to conflict of law principles.
  • Australian law considerations: While the Operator is not licensed in Australia and services offered to Australian residents may contravene the Interactive Gambling Act 2001 (Cth) from the perspective of ACMA, it is not illegal for individual Australian players to access such services. Nothing in these Terms is intended to override or exclude any mandatory provisions of Australian law that may apply to you as a consumer.

  Dispute Resolution

  1. Internal complaints: If you have a Dispute, you should first contact customer support at [email protected], providing full details. The Operator will investigate and endeavour to resolve the matter internally within a reasonable timeframe.
  2. Escalation: If you are not satisfied with the outcome of the internal process, you may request that the matter be escalated to a higher level within the Operator's management. Given the nature of Curaçao's regulatory framework, the involvement of the licence issuer or local ADR bodies may be limited.
  3. Courts and arbitration: Subject to any mandatory consumer protection laws:
     • any Dispute not resolved internally shall be subject to the exclusive jurisdiction of the competent courts of Curaçao; or
     • if the Operator elects, the Dispute may be referred to binding arbitration in Curaçao under rules and a procedure selected by the Operator, with the arbitration decision being final and binding.

  Contact Information

  If you have any questions, complaints, or require clarification regarding these Terms or the Services offered on goldenscrown-au.com in connection with Goldens Crown, you may contact the Operator using the details below.

  • Customer Support (primary contact):
    • Email: [email protected]
    • Phone: not specified
    • Online contact form: not specified (please use the support email or any live chat option available on the Website, if provided).
  • Registered / Legal Address of Operator:
    • Hollycorn N.V.
    • Heelsumstraat 51, E-Commerce Park, Curaçao
    • Company registration number: 144359
    • Licence number: 8048/JAZ2019-015 (Antillephone N.V., Curaçao)
  • Payment Processing Subsidiary:
    • Libergos Limited
    • Jurisdiction: Cyprus (exact street and postal code not specified)
    • Company registration number: HE 371971

  All correspondence regarding legal matters should, in the first instance, be sent by email to [email protected], clearly marked for the attention of the legal department of Hollycorn N.V.